Transforming Child Healthcare with Digital Solutions

Client Overview

Our client, a digital healthcare provider in the United States, aimed to enhance healthcare outcomes for children through innovative digital solutions. Serving over 10 million children across the country, the company generated annual revenues exceeding $500 million. The objective was to develop a comprehensive platform to support healthcare providers in delivering high-quality care through advanced analytics, education, and community outreach.

Challenges

The pediatric healthcare sector faces unique challenges that require specialized solutions. The client encountered several obstacles in developing a digital platform to address these issues:

• Technology Integration: Integrating various digital solutions to create a cohesive platform.
• Data Management: Handling large volumes of sensitive data from multiple sources.
• Feature Implementation: Developing user-friendly interfaces, reporting tools, and real-time monitoring features.
• Provider Engagement: Ensuring active participation from healthcare providers and integrating educational programs.

Objective

The client aimed to create a digital health management platform to empower healthcare managers with data and analytics, support the creation of patient cohorts, and engage provider communities. The platform needed to:

• Map Pediatric Communities: Use health access parameters like zip code, county, state, and demographic data.
• Deliver Education and Training: Integrate an LMS to deliver CME/CE-accredited education and training at the point of care.
• Support Reporting and Dashboards: Offer out-of-the-box and ad hoc insights for quality benchmarking.
• Encourage Provider Participation: Achieve strong buy-in and engagement from healthcare providers.

Solution

End-to-End Consulting and Technology Transformation
Ray Business Technologies was selected as the technology partner due to its expertise in healthcare, digital solutions, cloud, and analytics. The project involved a comprehensive strategy to develop a robust and scalable digital platform:

1. Consulting and Technical Roadmap

• Deployed business consulting and technical teams to translate complex business requirements into a transformation roadmap.
• Utilized design thinking, rapid prototyping, and visual design wire-framing to create a modern UX for care managers, healthcare providers, and program administrators.

2. Data Architecture and Management

• Restructured incoming data sources to understand formats, frequency, data quality, field taxonomy, interdependencies, and compliance requirements.
• Prioritized application features to adopt a fully integrated solution suite combining data science, CME/CE education, and outreach tools.

3. Cloud-Native Platform Development

• Leveraged Azure-native PaaS services for a scalable and adaptable solution.
• Used Azure Data Factory (ADF) pipelines to gather comprehensive pediatric healthcare data.
• Created an integration and interoperability layer using Microsoft Azure FHIR and API services to handle extensive daily transactions.

4. Advanced Analytics and Reporting

• Developed comprehensive reporting modules to provide patient adherence data, alert statistics, and demographic insights.
• Integrated behavioral analysis modules to enhance patient communication and engagement.

5. Engagement and Education

• Implemented group call capabilities and an invitation system for telehealth communications.
• Integrated an LMS to deliver CME/CE-accredited education, helping providers become trusted healthcare partners for children.

Business Benefits

Ray Business Technologies’ solution delivered significant business benefits for the client, transforming healthcare outcomes for children across the United States:

• Scalable Platform: Deployed an Azure-based health management and engagement platform supporting pediatric healthcare.
• Enhanced Education: Launched a CME/CE-accredited e-learning program educating numerous healthcare providers.
• Geographical Insights: Provided in-depth insights to identify service gaps where children lack healthcare access.
• Rapid Problem Resolution: Enabled targeted onboarding of healthcare providers to address pediatric issues promptly.

Real-Time Monitoring: Ensured real-time engagement of healthcare providers to improve care quality.

About Ray Business Technologies

Ray Business Technologies is a Global Information Technology (IT) Services and Solutions company. We are a CMMI Level 3 company, providing cutting-edge IT Solutions to Enterprises worldwide, enabling them to utilize available resources effectively and manage the operations. Our excellent team of Technology Professionals work with enterprise clients in North America, Latin America, Australia, Europe, Middle East and Asia.
www.raybiztech.com